医療法人徳洲会 湘南藤沢徳洲会病院

General Consultation Service Hours

Morning hours	8:00~12:00 *Hours vary by department
Afternoon hours	13:30~15:00 *Hours vary by department

*Some departments are by appointment only. Consultation Service Hours may vary by department. Please ask the clerk at the reception desk or call +81-466-35-1177 for further details regarding operating hours.

Closed Days

Sundays and Holidays

ER

Open 24 hours a day 365 days a year

*For more information, please contact us at +81-466-35-1177 or Fax +81-466-35-1300

Outpatient Flowchart

*For Japanese MY NUMBER CARD holders, please scan your card at the reception card reader prior to your consultation.

If you have any questions or concerns, please feel free to ask our reception team. Staff at the reception desk are available to provide assistance and will be happy to complete your registration.

*For first-time patients, presentation of the My Number Card will be mandatory or Health Insurance Eligibility Certificate （From 2nd of December 2025）.

*For the returning patient, please bring your insurance card and My number Card, hospital ID card or Health Insurance Eligibility Certificate, and appointment sheet.

*From October 1, 2024, patient’s choice of treatment fee for first visit-designated medical fee; If you visit our hospital without a referral letter, you will need to pay an extra fee of 7,700JPY(including tax)in addition to your regular insurance-covered cost, and you will need to pay 3,300JPY(including tax) for return visit.

*These fees are determined by the Japanese Ministry of Health, Labour and Welfare.

Medical fee calculation rule

*Please note that we charge ¥20 per 1 medical remuneration point for non-Japanese-Health-Insurance-Policyholder Foreigners and Japanese.
Explanation of Medical fee calculation rule

Documents for visits

Please print and fill out the following documents and bring on your visit day.

1. Documents for first registration

* The document “Consent to the release of medical Information” is only applicable for whom do not have Japanese insurance, but private insurance.

2. Questionnaire for each department 各科の問診票

3. Explanation / Questionnaire of examinations 検査の説明書

Upper GI endoscopy 上部内視鏡
Explanation / 説明書
 Questionnaire / 問診票
Colonoscopy 大腸内視鏡
Explanation / 説明書
 Questionnaire / 問診票
CT
1. Computed Tomography
  Explanation / 説明書
   Questionnaire / 問診票
2. Computed Tomography with contrast media
  Explanation / 説明書
   Questionnaire / 問診票
MRI
1. Magnetic Resonance Imaging
  Explanation / 説明書
   Questionnaire / 問診票
2. Magnetic Resonance Imaging with contrast media
  Explanation / 説明書
   Questionnaire / 問診票

Visitor Information

Please check the currently allowed visiting hours at the reception desk.
（They may change depending on infectious disease outbreaks）

General Wards（4F~10F）

Monday-Sunday
14:00 〜 18:00（last admission 17:30）
ICU/ACU

Monday-Sunday
14:30 〜 15:00

Requests during a Visit

If you wish to visit, please follow the prescribed procedures at the reception desk “Reception for ward visits” located near counter #2 on the first floor.

Please fill out and submit the Visitor Reception Form and wear the admission card you received.

Visiting Hours

Monday-Sunday 14:00-18:00 (last admission 17:30)
ICU: 14:30-15:00

Rules for visiting

Please check the currently allowed visiting hours at the reception desk.（They may change depending on infectious disease outbreaks.）
Each patient may receive a maximum of two visitors at the same time, with one visit per day.
Visitors must wear masks.
No eating or drinking during the visit.
Please disinfect your hands before and after the visit.

The following people are not allowed to visit

Those who have a fever of 37℃ or higher, those who have cold symptoms
Under 12 years old
Those who have traveled abroad within the last 10 days

About attendant

Accompanying persons should complete procedures at the reception desk “Reception for ward visits” located near counter #2 on the first floor and wear an admission card.

Accompanying for surgery

Up to two family members are required to wait in the common room of each ward or in the lobby on the first floor.

Hospital Visiting Policies and Procedures

Policies

It is asked that all visitors respect our visitation hours to ensure the safety of everyone in the hospital as well as to provide adequate rest to our patients.
Visitation hours may be reduced, limited, or prohibited based on a patient's condition.
We asked that visitation by children under the age of 12 be refrained upon to ensure patients receive proper rest and to protect against possible infection.
Visitors are prohibited from eating or drinking in the wards.
Please sanitize your hands before and after visits.
Visitation by those under the influence is strictly prohibited.
A patient's medical information is only shared with family members or a patient's medical guardian to protect patient privacy and maintain confidentiality.
Smoking is strictly prohibited on the hospital premises and grounds.

*Visitors experiencing any illness or symptoms of an illness, such as a fever, sore throat, or cough are requested to refrain from visiting patients to maintain a sanitary environment.

Procedures

All visitors must go to the information desk on the first floor and fill out all necessary visitation forms.
Obtain a visitor's pass and keep it on your person at all times during your visit.
Return the visitor's pass to the first floor information desk prior to leaving the hospital.

Persons seen without a visitor's pass may be stopped and questioned by hospital staff.

NOT to bring flowers and plants to the hospital

As of nosocomial infection prevention measures, flowers and plants are NOT permitted in our hospital. Flowers and plants can sometimes carry insects and germs into the environment that may further stress patients' immune system.

In the interest of patient safety, hygiene and comfort, we ask that you do not bring flowers into the hospital in order to provide appropriate care environment to our patients.

Patients & Visitors